Recall Notice - Groovy Grape
To our valued clients:
As part of our internal quality assurance procedures and our membership with the Electronic Cigarette Trade
Association (ECTA) of Canada, we conduct bi-annual testing of our eliquids. These tests are completed to
ensure the safety of our clients through verifying the accuracy of our measurements and also checking for the
presence of any harmful flavouring ingredients in the final solution.
As of November 2014 we have submitted our entire line of eliquids to Enthalpy Analytics for testing and
verification. Upon receipt of our latest round of test results, we are enforcing a full recall on the Flavour Crafters
Groovy Grape product. The level of Diacetyl found in the eliquid is above the maximum acceptable limit. Any
unused products should be returned for a full refund or exchange at your earliest convenience.
Refunds may be completed through one of the following options:
1) Full refund / exchange at your local Flavour Crafters Authorized Distributor location
2) Mailed directly to Flavour Crafters' head office
2 - 960 Elias Street
London, ON N5W 3P4
For clients that choose to mail the product directly to the head office, please include a note with the requested
method for resolution - refund or exchange.
Refunds will be issued for the full amount of eliquid bottles returned. In addition, the postage fees
associated to this return shipment will be reimbursed. Refunds will be sent via Interac eTransfer - please
include your primary email address.
Exchanges will be honoured at double the amount of eliquid included. Additional bottle(s) will be
included with the replacement shipment to fully cover the shipping fee incurred.
Thank you very much for your understanding on this matter – please feel free to contact us directly if you have
any questions, concerns, or comments!
The Flavour Crafters Team
Joel, Chrissy, Amber, Ryan, Dale, Brian, AJ, Shannon, Sara, Nathan, Tony, Kirsten, Scott
CURRENT EVENTS: BILL 45
We are closely monitoring the situation with Bill 45 and are doing everything we can to ensure that the Electronic Cigarette Act (2014) doesn't become law. Over the past week, our employees have been out in the community obtaining signatures for the petition to be presented to the Ontario government, we've been actively contacting MP's to ensure that they are able to effectively represent us, and have been educating members in the media community to ensure that as many Canadians are aware of the situation as possible. During this time, we'll be running with a decreased production staff as the employees are actively engaged in this fight. We're working as hard as possible to maintain the current order-processing timeframes and appreciate your patience and understanding while we confront this matter head on. For further information on what you can do to help win this fight, please contact us at firstname.lastname@example.org. We also ask that you please visit www.ectaofcanada.com to stay up-to-date on all current events - there is also a wealth of external links to scientific studies and media interviews.
Thank you so much for your continued support and for helping to make 2014 the best year of vaping yet!! We wanted to send out a friendly
reminder about our plans for the holidays.
Flavour Crafters will be open until 5PM on Tuesday, December 23rd and will re-open following the holidays on Monday, January 5th. We hope that everyone is able to spend time with their family and friends over this holiday season. To ensure that no one runs dry over the break, please ensure that we receive your order prior to Friday, December 19th. We'll do everything possible to ensure that orders received prior to this date are shipped via XpressPost on or before December 22nd.
Over the break, the site will be open to receive orders. There will be email support available during this time, please feel free to send us any questions or concerns and we'll respond as quickly as possible.
Retail Order Discount Codes:
10% Off - To receive 10% off ALL retail orders, please type "FACEBOOK" into the discount code section at time of check-out.
Free Shipping - To receive free shipping on retail orders over $100, please type "SHIPFREE" into the discount code section at time of check-out.
**Please note that these promotional offers are not available for wholesale purposes